§Legal
Service Level Agreement
- Last updated
- July 1, 2026
- Applies to
- All services
We back our infrastructure with a financially-guaranteed 99.99% uptime commitment. This SLA explains how we measure availability and the credits you receive if we miss it.
1. Uptime commitment
FasterHost commits to 99.99% monthly network and infrastructure uptime for Cloud, VPS and VDS plans, and 99.9% for Shared and WordPress plans. This is our promise, backed by service credits described below.
2. Definitions
"Uptime" means the percentage of minutes in a calendar month that the relevant service is available. "Downtime" means sustained unavailability attributable to FasterHost infrastructure, as recorded by our monitoring systems.
3. How we measure
Availability is measured by our independent monitoring from multiple global locations at one-minute intervals. Our public status page reflects real-time and historical uptime for full transparency.
4. Service credits
If monthly uptime falls below the committed level, you are eligible for service credits applied to a future invoice:
- 99.9% – 99.99%: 10% credit
- 99.0% – 99.9%: 25% credit
- 95.0% – 99.0%: 50% credit
- Below 95.0%: 100% credit
5. Exclusions
The SLA does not cover downtime caused by: scheduled maintenance announced in advance; factors outside our reasonable control (force majeure); your own applications, code or configurations; suspension for AUP violations or non-payment; or third-party services not operated by FasterHost.
6. Scheduled maintenance
We announce planned maintenance at least 48 hours in advance via email and our status page, and schedule it during low-traffic windows. We design maintenance to be zero-downtime wherever possible.
7. Claiming credits
To claim a credit, contact billing@fasterhost.in within 30 days of the incident with your account details and the dates and times of the downtime. Approved credits are applied to your next invoice.
8. Sole remedy
Service credits are the sole and exclusive remedy for any failure to meet the SLA. The maximum credit in any month will not exceed 100% of your monthly fee for the affected service.
9. Support response targets
We aim for a median first response under 2 minutes on live chat and under 30 minutes on tickets, 24/7. Priority and emergency response targets apply to Cloud, VPS and VDS plans.
This document forms part of your agreement with FasterHost, Inc., VDO Colony, Hathras Junction, Uttar Pradesh 204102, India. For anything unclear, email support@fasterhost.in.